Privacy Policy

1. About This Policy

This Privacy Policy applies to Riki-Tech Innovation & Services ("Riki-Tech", "we", "us", or "our"), a technology services company based in Brisbane, Queensland, Australia. It covers personal information collected through our website (www.riki-tech.com), through our contact forms, and in the course of providing our services to clients.

2. What Information We Collect

2.1 Information You Provide

We collect personal information you voluntarily provide, including:

• Name, email address, phone number, and company name (via contact and enquiry forms)
• Country or region of residence
• Information about your service requirements or project details
• Correspondence and communications with our team
• Payment information (processed securely via third-party payment providers)

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address and browser type
• Pages visited and time spent on our website
• Referring website or search terms used to find us
• Device type and operating system

This information is collected via cookies and analytics tools (including Google Analytics) to help us understand how our website is used and to improve our services.

3. How We Use Your Information

We use the personal information we collect to:

• Respond to your enquiries and provide the services you have requested
• Communicate with you about your project or engagement
• Send service-related notices, invoices, and updates
• Improve our website, services, and client experience
• Comply with our legal obligations
• With your consent, send you occasional updates about our services and insights

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Disclosure of Your Information

We may share your personal information with:

• Service delivery partners — including Hank Times Technology and other technology partners, where necessary to deliver services you have engaged us for
• Service providers — including cloud hosting providers, email services, and analytics tools that assist us in operating our business
• Legal and regulatory authorities — where required by law, court order, or regulatory requirement
• Professional advisers — including lawyers and accountants, under confidentiality obligations

When sharing information with overseas partners (including Hank Times Technology in China and South-East Asia), we take reasonable steps to ensure your information is handled in a manner consistent with Australian privacy standards.

5. Data Security

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction. These measures include:

• Secure HTTPS encryption on our website
• Access controls limiting who can access personal information
• Regular review of our security practices

While we take all reasonable steps to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Client information is typically retained for seven (7) years following the completion of an engagement, in accordance with Australian tax and business record-keeping requirements. Marketing-related information is retained until you unsubscribe or request deletion.

7. Cookies

Our website uses cookies — small text files stored on your device — to improve your browsing experience and analyse website traffic. We use:

• Essential cookies — required for the website to function correctly
• Analytics cookies — used by Google Analytics to understand website usage (anonymised)

You can control or disable cookies through your browser settings. Disabling cookies may affect some website functionality. By continuing to use our website, you consent to our use of cookies as described in this policy.

8. Your Rights

Under the Australian Privacy Act 1988, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal retention requirements)
• Opt out of receiving marketing communications from us at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au

To exercise any of these rights, please contact us at services@riki-tech.com. We will respond to your request within 30 days.

9. Third-Party Websites

Our website may contain links to third-party websites, including our partner websites (Hank Times Technology and BitHarvest). We are not responsible for the privacy practices of these third parties and encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will post any changes on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact us:

Riki-Tech Innovation & Services
Privacy Officer
661 Compton Rd, Sunnybank Hills QLD 4109, Australia
Email: services@riki-tech.com
Website: www.riki-tech.com

We will acknowledge your contact within 5 business days and aim to resolve any complaint within 30 days.